Cancellation Policy

Please read updated changes to our policy.

*Children under 12 years old must be accompanied by an adult.

LATE POLICY

We ask that clients please arrive 10 minutes early so that we may start your service on time. A late arrival may reduce your appointment time out of respect to the client scheduled after you. We will make every effort to accommodate your full appointment, but this is not always possible based on our schedule. Lateness beyond 15 minutes, your appointment will be cancelled.

CANCELLATION POLICY

The most valuable thing that you can give someone is your time. We fully believe that everyone’s time should be respected. Therefore, we ask that you please give us a 24 hour notice of a need to cancel or reschedule your appointment (48 hours for groups of two or more and Monday appointments should be called in no later than Thursday) so that we are able to readjust our schedule and accommodate our waitlist.

NO SHOWS POLICY

clients who are not present for their appointment will be considered a no-show and charged a NO-SHOW fee deemed fit by Bella Palma Esthetics Studio. clients may also be required to hold future appointments with a Visa or Master Card that will be charged in the event of another no-show or late cancellation.

CHANGES IN SCHEDULED SERVICE

Sometimes clients ask to change their service after arriving. While most times we are able to accommodate this change, occasionally we are unable to do so given the amount of time scheduled and change in set up (ex: Deciding to get a treatment which lasts an hour vs. a chemical peel which takes 30-45 minutes) So that we are able to give you the best treatment possible, we ask that you please call 24 hours in advance to discuss any changes to that you would like to make to your scheduled service.

Thank you